- Community Home
- >
- Storage
- >
- Data Protection and Retention
- >
- StoreOnce Backup Storage
- >
- storeonce 5660 : failed to bring storage online
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-08-2022 11:30 PM - last edited on 11-10-2022 01:52 AM by support_s
11-08-2022 11:30 PM - last edited on 11-10-2022 01:52 AM by support_s
storeonce 5660 : failed to bring storage online
hello
i recently installed 5660 with 8 jbods. all sas cabling is done properly. all license s are installed and since there should not be any problem. but as you see i keep getting error messages. jbod sequence numbers : 1 2 2 1 .
please help me resolve this problem.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-08-2022 11:47 PM
11-08-2022 11:47 PM
Re: storeonce 5660 : failed to bring storage online
The event code E0343000029 keeps posting in event log even when jbods are not connected.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-09-2022 12:16 AM
11-09-2022 12:16 AM
Re: storeonce 5660 : failed to bring storage online
Hello @elias1361,
Was that working fine before? or you are facing the issue soon after installing the enclosure?
I am an HPE Employee
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-09-2022 12:25 AM
11-09-2022 12:25 AM
Re: storeonce 5660 : failed to bring storage online
The errors posted appear to have issues with underlying storage or hardware. This is not a simple fix that can be provided over a forum post. I recommend that you get a case raised with the logs to understand in detail current state of the StoreOnce. When opening a case reuqest you to please provide additional data:
1. Was this a working config and then new storage/JBOD added?
2. When was system installed? Did the system ship fully configured?
3. Is this the only appliance or is there more than one appliance at this site?
4. Provide additional information on what changes were done. (Cabling/connectivity/disks swapped or moved etc)
I work for HPE
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-09-2022 01:15 AM
11-09-2022 01:15 AM
Re: storeonce 5660 : failed to bring storage online
1. Was this a working config and then new storage/JBOD added?
.it is a new installation
2. When was system installed? Did the system ship fully configured?
it is installed just yesterday.i do not know that system was configured before but the licenses was already installed and fc and network cards already intalled.
3. Is this the only appliance or is there more than one appliance at this site?
it is only installation in this site but we purchased 2 more.first installation completed succesfully.third installation does not started.
4. Provide additional information on what changes were done. (Cabling/connectivity/disks swapped or moved etc)
no changes has been done and nothing swapped
thanks .
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-09-2022 01:20 AM
11-09-2022 01:20 AM
Re: storeonce 5660 : failed to bring storage online
i do not know but is there any chance that hp preconfigured base and jbods ?
so specific controller should be connected to specific jbods.
in that case is there any way to reset jbods serials to base ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-09-2022 01:36 AM
11-09-2022 01:36 AM
Re: storeonce 5660 : failed to bring storage online
Hello @elias1361,
You can refer to this document and follow point 5 for connecting the data cables.
I am an HPE Employee
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-09-2022 01:44 AM
11-09-2022 01:44 AM
Re: storeonce 5660 : failed to bring storage online
Thank you for the update. The option to unconfigure/reconfigure storage via GUI is available only if the storage was online/configured. However, in this case, there has been hardware changes and hence the need to futher understand the current state of the unit. So please raise a case and to get the support ticket reviewed. Resetting storage will need support intervention.
I work for HPE
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-14-2022 01:51 AM
11-14-2022 01:51 AM
Re: storeonce 5660 : failed to bring storage online
hello
my problem solved by replacing the base.it was preconfigured with specific jbods. in attached pics 8 jbods are missing and 8 are new. it shows that the base expected to connect to missing jbods and it is not configured to connect to new ones.
however problem solved.
thank you guys for your attention.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-14-2022 02:01 AM
11-14-2022 02:01 AM
Re: storeonce 5660 : failed to bring storage online
Hello @elias1361,
That's good to hear. Thank you for updating here.
I am an HPE Employee
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise