iLo Storage Tab missing info

[ydekraoui]

Hey

I recently updated two of my servers, a DL20 and a DL380 gen10 to the last version as of today (0 2nd May 2024), with the SSP ISO since the online update is broking for I dont know what reason (Always saying like the it's unreachable) then I was surprrised that the storage Tab dont show the details about the raid controller and the installed disk and instead show me just this :

Did anyone run into this or paid attension to it, and if please there anything to do that i might be missing to get it working as it was before, like this i mean :

Here is the info one of the two servers (all up to date and AMS installed) :

 Regards

[support_s]

System recommended content:

1. HPE iLO 5 Scripting and Command Line Guide | iLO embedded health settings

2. HPE iLO 5 Scripting and Command Line Guide | iLO ports

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[BPSingh]

Greetings!

Please downgrade the iLO firmware to 3.03 and check the result. If the issue gets resolved after downgrade then please log a support case for further investigation.

[ydekraoui]

Thank you for your replay.

The servers are in production for the moment so I can't do the Downgrade for now but I'll soon receive another DL380 to work on I will try the downgrafed on it and let you know

Best regards

[BPSingh]

Merely downgrading the iLO firmware will not impact production. The iLO processor functions as an independent component within the server.

[ydekraoui]

I just downgraded it from 3.04 to 3.03 but nothing changed still the same result.

Best regards

[BPSingh]

What is the operating system running on the server?

[yesheswini_s]

Hi @BPSingh, as per the screenshot provided by the user the operating system running on the server is Windows  2019 Standard.

[BPSingh]

Please log a support case so that the issue can be investigated further. 

[ydekraoui]

@BPSingh Hi again

Here is a little update to my case. I just received a new server with the 3.03 update already installed so I guess i'll just go with that.

Now the problem I noticed is that in my previous servers it either tell me that the system can't detect drivers and I have to refresh the page. when I do so either it give me the same message or give that page with less info

The volumles are created and working well and the Drives too..

Cheking the new server I just get everything working fine as it should : am I missing something here !!!!

Best regards